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Is my watch repair insured whilst in transit?

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Yes, but read below first.

We provide three safe methods for you to send your watch repair to our service center.

Which way you select will depend on the value of your item. It is your responsiblity to ensure your watch is sent using the correct service for the value of your watch.

Extended cover up to £10,000.

Repairs by post offer extended insurance cover for luxury watches up to £10,000 cover, subject to / prior to sending:

  1. Proof of purchase, ownership.
  2. Proof of authenticity.
  3. Images of the watch.
  4. Proof of postage/dispatch.
  5. Estimated value.

If you require extended cover, ask your RBP repair technician for help.

Option 1
Our self-print postage Paid Royal Mail tracked shipping label:
This is our most popular option, it's fast, safe and simple and comes with compensation cover for up to £100 for loss or damage — To make a claim you will need to have your receipt of a dispatch from the Post Office. You can claim your free shipping label and read all the Royal Mail blurb here:

Option 2
Royal Mail Special Delivery free postage pack:
If your watch repair has a higher value, you can request a free postage pack which provides increased compensation cover for between £750 - £2500 — If you feel you need this pack you can contact your repair specialist.

Option 3
Self send:

Of course, you are more than welcome to arrange your own shipping and insurance if you feel our shipping plans don't meet your needs — follow the simple guidelines below:

  1. Package your item securely - Follow our guide here.
  2. Enclose your shipping note - or quote our repair reference starting SHPXXXXX or ESTXXXXX. Make sure you enclose your name, address, day-time contact phone and details of your repair.
  3. Send your item to; Two Four Nine North, Lynnfield House, Church St, Altrincham WA14 4DZ, United Kingdom.
  4. Please notify us if you send something by contacting our support team here.

Stay at home, stay safe — Door to door collection with (50% off).

Quick, affordable watch repairs from the comfort of your home, office, or on-the-go.

The UK's #1 watch repair website at your fingers.

Open a watch repair request, define your repair - upload photo's to our UK service center. Our expert team will examine your repair request. If your repair is accepted, we notify you the same day with FREE shipping instructions. Still not convinced? Read on.

Did we convince you? We knew you’d see sense.

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