Who we areRepairs By Post online services and the website www.repairsbypost.com are provided by 19 Ninety Nine Ltd. 12 Bath Street, Hale. WA14 2EJ. The United Kingdom.
What we do as a companyWe are a provider of repair services for consumer products and goods specifically but not limited to watches and jewelry.
The type of data we processWe collect your data when you contact us about one of the services we provide; for example, having a watch repaired. We collect this data so we can answer your request and provide our service in a reliable, efficient manner; we use the latest technology to do cost-efficiently such as email and SMS notifications.
- Contact, billing information, and communication preferences
- specific requirements you may have or have expressed
- the information you may have shared in conversations, emails, meetings, files, images photos of parts, personal possessions, items you may require servicing.
- information to create documents such as estimates, invoices, shipping instructions, worksheets.
- location data and demographics
- social data such as your avatar, social links, and bio competitive data
How we obtain data about you
- we collect information when you submit a request for one of our services.
- we collect device information and addresses using cookies and similar - technologies
- we analyze and capture behaviors of individuals using our platform
- we capture event data in logs, tracking systems and service tickets
- we monitor and analyze access, traffic, performance and platform activity
- we monitor and track communications from and to our systems such as email and messages when they are opened and how they are interacted with.
Access and Disclosure to Third Parties
We use a select number of trusted external service providers for specific technical data analysis, messaging, processing and/or storage offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered, and we contractually bind them to keep any information we share with them as confidential.
We will only pass your data on to third parties without your express consent
- if we are obliged to do so as part of the service we provide to you.
- if we are obliged to do so by statutory law or instruction by a public authority or court as outlined in our Terms of Service.
Disclosures of Personal Data
However, if requested by law, The Company holds its right to share your information with the authorities; as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; to any other third party with your prior consent to do so.
Duration of Processing
We will store your usage data until such time when you withdraw your consent for us to do so. All other data as specified above will be retained for as long as is necessary for the purpose(s) for which we initially collected it. We may also retain information as required by law - For example if we give you an estimate or invoice we obliged by law to keep a copy of it.
Assuring your rights
GDPR assures that the rights and intentions of every individual regarding their personal data are respected. Any individual can request to access the data we hold about them, assure it is current, correct and complete, and if the individual providing consent for that data to be processed, can revoke that consent freely. Individuals can also request that specific data held about them be updated, modified or deleted, or that all data about them be forgotten or ported. Individuals can make decisions regarding marketing preferences and the movement and transfer of their data. If you are an end user you should contact our client who is controlling your data, If you are our client you can exercise these rights by request to: [email protected].
Marketing opt-out preferences
RBP will use the email or phone number you provided when you contacted us to send a welcome message, estimates, shipping info, billing and invoice information, news and updates. Out of respect for your privacy, we classify our communication in two segments; marketing and transactional. For example and Invoice is a transactional email. We do this so that you can filter the messages we send you. You may choose to stop receiving our emails by following the unsubscribe instructions included in these emails, or you can contact us.
Important: If you unsubscribe from transactional messages we will not be able to provide you with any service you request.
Credit Card payments and Gateway
We provide online payment services using Stripe.com. When you make payment using our payment link your full credit card information does not touch our servers. We only store the last four digits of your card and the name of your card vendor. For privacy information about your credit card information contact Stripe: https://stripe.com/privacy-center/legal
Testimonials and surveys
We may publish personal testimonials you give on our website. These endorsements. If you wish to update or delete your testimony, you should contact: [email protected].
Collection and use of 3rd Party Information
There may be specific activities or reasons for which you may provide personal information about other people, such as their name, email address and phone number. This information is only used for the sole purpose of completing your request and for achieving the service for which the information was provided.
Security and protection of your data
The safety of your personal information is important to us. When you enter sensitive information on our web-forms, we encrypt the transmission of information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our site, please contact us at: [email protected].
Policy effective 1 April, 2019