Why am I being charged £12.95 after I decided not to proceed with my repair?
The faster, less-expensive way to repair your watch. From your home, office or on the go. All brands, all repairs — easy freepost service.
Repairs by Post offer a cost-effective repair postal service.
However, although we offer a free-post service for sending in watches and a free evaluation service — Under our terms and conditions, we do make a £12.95 charge to help cover our handling, insured postage and packing fees for the safe return of items.
The £12.95 diagnostic fee when:
- You decline to proceed with our estimate.
- Your watch parts are no longer available.
- We are unable to complete your repair.
A copy of our terms and conditions is linked below:
The faster, less-expensive way to repair any watch. From your home, office or on the go.
The UK's #1 watch repair website at your fingers.
Open a watch repair request, define your repair - upload photo's to our UK service center. Our expert team will examine your repair request. If your repair is accepted, we notify you the same day with FREE shipping instructions. Still not convinced? Read on.