What happens if I don't proceed with your watch repair estimate?

When you send your watch to Repairs by Post, you are under no obligation to carry out any work.

Here is our pledge:

If you send your watch to Repairs by Post, we will first notify you of all the costs involved to repair your watch with an easy to understand repair estimate — That has no hidden charges.

Please be aware though; this is an estimate — We can explain why it's an estimate — read this, so you understand.

You have the right to refuse our assessment — If you do, we will return your watch immediately using our Royal Mail tracked service — No questions asked.

There is a return fee of minimum £12.95. To cover and protect ourselves from receiving thousands of broken watches — we have to charge a small fee. That goes some-way in covering our service centers time, postage cost both ways and packaging — we think that's more than fair. If you don't want to pay the minimum £12.95 return fee — we will dispose of your watch for free.

That said; we currently hold an 97% success rate for our repairs, so we hope you will be more than happy with yours.

You can read all the small print in our standard terms and conditions here:
https://www.repairsbypost.com/information/repairs-by-post-terms-of-business

If you need to ask the support team a more specific question about your repair or estimate you can contact us here.
https://www.repairsbypost.com/information/guarantee.html