When you send your watch to Repairs by Post, you are under no obligation to carry out any work.
Here is our pledge:
If you send your watch to Repairs by Post, we will first notify you of all the costs involved to repair your watch with an easy to understand repair estimate — That has no hidden charges.
Please be aware though; this is an estimate — We can explain why it's an estimate — read this, so you understand.
You have the right to refuse our assessment — If you do, we will return your watch immediately using our Royal Mail tracked service — No questions asked.
There is a return fee of minimum £12.95. To cover and protect ourselves from receiving thousands of broken watches — we have to charge a small fee. That goes some-way in covering our service centers time, postage cost both ways and packaging — we think that's more than fair. If you don't want to pay the minimum £12.95 return fee — we will dispose of your watch for free.
That said; we currently hold an 97% success rate for our repairs, so we hope you will be more than happy with yours.
You can read all the small print in our standard terms and conditions here: https://www.repairsbypost.com/information/repairs-by-post-terms-of-business
If you need to ask the support team a more specific question about your repair or estimate you can contact us here. https://www.repairsbypost.com/information/guarantee.html
The faster, less-expensive way to repair any watch. From your home, office or on the go.
The UK's #1 watch repair website at your fingers.
Open a watch repair request, define your repair - upload photo's to our UK service center. Our expert team will examine your repair request. If your repair is accepted, we notify you the same day with FREE shipping instructions. Still not convinced? Read on.