Watch/Jewellery repair Guarantee

You repair is covered by our International guarantee against any supplied parts or repair manufacturing defect for a period of 12 months from the date of completed repair, not date of  dispatch or when your item is received , under the conditions below.

What is covered?

With this 12 months guarantee, will undertake the repair, free of charge, any problem with the functions of the watch/jewellery/jewellery that result from defective parts replaced. This guarantee is only honoured by . In addition, certain restrictions do apply and for this reason it is essential that you read the following paragraphs.

What are the conditions of this guarantee?

To benefit from this guarantee the following conditions must be met:

  • Provide the guarantee letter copy you received with your watch/jewellery and the form completed below in the footer of the website, must be enclosed with the watch/jewellery when it is sent for repair. will not honour the guarantee for watch/jewellery without a valid guarantee letter as described properly completed.

If any of these conditions are not met, all rights attached to the international guarantee system will be cancelled.

What is not covered?

Any defects resulting from actions or additional repairs carried out or assessed anywhere other than by www.repairsbypost are not covered by this guarantee and will render it null and void. The guarantee also does not cover damage from wear to bracelets, crystals and batteries, or any deterioration of the case or movement due to humidity that has entered the watch/jewellery or because of improper handling. More generally, it does not apply if there has been improper or inadequate use of the watch/jewellery.

  • Follow on or additional faults or parts required which may develop due to a new part or the items repair being fitted or completed, this may require an additional repair, which shall be assessed and an additional estimate offered.


General conditions and restrictions:

This guarantee automatically cancels and replaces all other guarantees incorporated in national legislation, including the implied warranty of merchantability. Certain local regulations may forbid the exclusion or limitation of accessory or indirect damages, in which case the limitation or exclusion of the above-mentioned guarantee does not apply. This guarantee gives you specific rights and local regulations, that vary between countries, may give you others. Only is entitled to decide to repair or perform any other action concerning a repaired item of watch/jewellery covered by this guarantee.

We recommend that you send your watch/jewellery by registered mail, carefully wrapped to avoid damage, to can be found under the heading

This guarantee does not affect your legal rights as a consumer. Please check that this international guarantee card because this is essential to benefit from the services covered by the international guarantee described above.